The MD’s Response to My Complaint Surprised Everyone — Including Me

I said something on my way out.

A quiet word. Politely put. Nothing more than what needed saying.

I didn’t ask for what happened next. I didn’t expect it. And for a few minutes, standing in a room full of people who hadn’t been told why they were there, I genuinely wondered if I’d made a mistake.

This week’s Nuggets is about what happens when you say the right thing to the right person — and they respond in a way you never saw coming.

If I were you, I wouldn’t miss reading this.

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